Refund Policy
Fair and Transparent Refund Terms
Last updated: September 14, 2025
1. Refund Eligibility
7-Day Refund Window
You may request a full refund within 7 days of your initial subscription purchase if you are not satisfied with our AI legal services.
Usage Limitations
Refunds are available if you have used less than 20% of your subscription credits or consulted fewer than 5 legal questions with our AI assistant.
First-Time Subscribers
The 7-day refund policy applies only to first-time subscribers. Returning customers who have previously received refunds are not eligible.
2. Technical Issues & Service Disruptions
Service Outages
If our AI services are unavailable for more than 24 consecutive hours due to technical issues, you may be eligible for a prorated refund or service extension.
Technical Defects
If you experience significant technical issues that prevent normal use of our services, we will work to resolve them or provide appropriate compensation.
Support Resolution
We encourage users to contact our support team first to resolve technical issues before requesting refunds. Many issues can be quickly resolved.
3. Non-Refundable Services
Used Services
Subscription services that have been substantially used (more than 20% of credits or 5+ consultations) are not eligible for refunds after the 7-day window.
Renewal Charges
Automatic renewal charges are non-refundable unless cancelled within 24 hours of the renewal date. You can cancel auto-renewal in your account settings.
Document Processing
Fees for document analysis, legal research reports, or custom AI consultations that have been delivered are non-refundable.
4. How to Request a Refund
Contact Support
Email our support team at refunds@xslawyer.com with your subscription details and reason for the refund request.
Required Information
Include your account email, subscription ID, purchase date, and a brief explanation of why you're requesting a refund.
Processing Time
Refund requests are typically processed within 3-5 business days. Approved refunds will be credited to your original payment method within 7-10 business days.
5. Special Circumstances
Medical/Emergency
In cases of medical emergencies or other exceptional circumstances, we may consider refund requests outside our standard policy on a case-by-case basis.
Fraud Protection
If unauthorized charges are made to your account, we will investigate and provide full refunds for verified fraudulent transactions.
Service Credits
Instead of monetary refunds, we may offer service credits, subscription extensions, or upgraded plans as alternative compensation options.
6. Cancellation vs Refund
Subscription Cancellation
You can cancel your subscription at any time to prevent future charges. Cancellation does not automatically qualify you for a refund of current period charges.
End of Billing Period
Cancelled subscriptions remain active until the end of the current billing period. You retain full access to services during this time.
Reactivation
Cancelled subscriptions can be reactivated at any time. Previous usage history and preferences are preserved for your convenience.
7. Contact Information
Refund Support
For refund requests or questions about our refund policy, contact us at refunds@xslawyer.com or visit our contact page for additional support options.
Copyright © 2025 Hossam X Studios